Shipping & Returns
How long will it take to receive my US orders?
All domestic orders within the US generally takes 3-8 full business days, and the final delivery will be made to your mailbox or doorstep.
Once you receive your initial shipping confirmation email, our next step is authorizing fulfillment, please allow 24 hours to fully process your order.
How long will it take to receive my international orders?
International orders, depending on location, generally takes 12-14 business days. Your shipment may take longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. The customer is responsible for paying custom and duties.
Upgraded Formulas is not responsible for any packages once they are in the hands of our third party shipping providers. For stolen/lost packages, packages sent to the wrong address, please reach out to customer service at care@upgradedformulas.com.
We currently do not ship to the following countries:
Afghanistan, Algeria, Angola, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Hong Kong SAR China, Iraq, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Helena, Sudan, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Returns
If you aren’t absolutely satisfied, return your product within 60 days for a prompt and courteous refund. If 60 days have gone by from the day your package was received, unfortunately, we can't offer you a refund/exchange.
Contact customer support at care@upgradedformulas.com for return authorization before returning any products. Refunds will not be issued for returned products without a return authorization.
Ship authorized returns to:
Upgraded Formulas - Returns
RMA #(contact us to get this number)
2601 NE 33rd St.
Fort Worth, TX 76111
It may take up to 14 business days for returns to be processed. A credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Next contact your processing company, it may take some time before your refund is officially posted (1-5 business days).
If you have taken all the steps and you still have not received your refund, please reach out to customer service at care@upgradedformulas.com.
Exchanges
If you need to exchange for any reason, please return your item per our refund policy above and place a new order for the desired products on our website. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance.
If you return an item, shipping cost is not refunded. We do not accept returns or exchanges after 60 days of purchases.
Hair Analysis Test Kit Policy
Please email care@upgradedformulas.com and provide your order number for any request for the following:
- Orders that are placed for the kit and not shipped are eligible for a 100% refund.
- If you have not submitted your sample to the lab and it has been 60 days or less since you've placed your order, you are eligible for a full refund. Please include your order number information when you contact us.
- Orders over 60 days or if you send your sample to the lab you are not eligible for any refund.
- In both scenarios, Upgraded Formulas cannot accept returned/unused kits. If you do not wish to continue with the test, we ask that you dispose of it.
- If you've purchased a bundle of kits for a discounted rate and are no longer interested in one or more of the kits, we can honor a refund based on the above guidelines. Discounts that are made available through the purchase of multiple kits will not reflect in any refunds that are completed by Upgraded Formulas.
Incorrect Item Received
If we made a mistake with your order, then please email us through the contact us a care@upgradedformulas.com with proof of purchase.
Ship Safe Package Protection
Ship Safe takes the worry out of ordering products online by protecting against financial loss in the event that a package is lost, damaged, or stolen before delivery. Ship Safe will be responsible for getting replacement products shipped out or for a refund of the product price if a replacement is not an option.
Review the policies to understand what lost, stolen, and damaged items Ship Safe will cover.
If you purchased Ship Safe package protection and have experienced an issue with your order, please contact care@upgradedformulas.com to file a claim.
When will products be restocked?
We are a growing company and at times we cannot predict when or if products will be restocked. Thank you for your understanding.